The condition of my device did not live up to my expectations. Can I change it?
In case the device is diagnosed with a technical failure you may ask for a return.
Returns Window is 7 days from the date of delivery.
If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost.In any case, only one replacement shall be provided.
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What is the physical condition of a renewed device?
Every renewed device by controlZ “as good as new” which means no visible usage marks from a hands distance. All the devices have been tested and are fully functional. As good as new Only refers to the cosmetic condition of the device.
How do I return my phone?
We hope you're happy with your purchase! However, please note that we do not accept returns on products once they have been delivered. If you need to return an item for any reason, the following applies: No Refund for Returned Goods: If goods are ...
Are any accessories included with the device?
All of our phones come in our own controlZ boxes and include a USB cable, power adapter as well as a SIM tray opener tool. All of our accessories are brand new.
How long will my device be covered by the controlZ warranty?
Enter your IMEI no. In the check warranty module
What if my iPhone gets too hot?
The iOS devices have built-in protections to prevent overheating. If the interior temperature of your device exceeds the normal operating range, your device will protect its internal components by attempting to regulate its temperature. Avoid these ...