What is the physical condition of a renewed device?

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• The condition of my device did not live up to my expectations. Can I change it?

  In case the device is diagnosed with a technical failure you may ask for a return. Returns Window is 7 days from the date of delivery. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no ...

• Are renewed by controlZ devices guaranteed to be water-resistant?

  A device’s resistance to water, splashes and dust is not a permanent feature and tends to decrease with normal wear. Since our devices are preowned products, unfortunately we cannot guarantee that the IP67 or IP68 certification remains valid.  To ...

• Are any accessories included with the device?

  All of our phones come in our own controlZ boxes and include a USB cable, power adapter as well as a SIM tray opener tool. All of our accessories are brand new.

• I have broken my phone. Can it be repaired under warranty?

  Unfortunately, if your device has sustained physical damage that has led to any glass parts breaking, or if the device is bent or water-damaged, it can no longer be repaired under our warranty. This is stated in our Terms and Conditions.

• How long will my device be covered by the controlZ warranty?

  Enter your IMEI no. In the check warranty module