We hope you're happy with your purchase! However, please note that we do not accept returns on products once they have been delivered. If you need to return an item for any reason, the following applies:
No Refund for Returned Goods: If goods are returned, we will not refund any convenience fees, surcharges, or prepaid amounts. This includes any charges incurred by us from delivery companies.
COD Orders: In the case of a returned Cash on Delivery (COD) order, the customer will be required to place a prepaid order in order to have the same order dispatched again. We will not re-ship COD orders without advance payment.
Non-Refundable Fees: The convenience and surcharge fees are non-refundable, as these are paid to third-party delivery companies, which we are also charged by.
We appreciate your understanding and encourage you to contact us if you have any questions or concerns regarding your order.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.